Terms of Use

Please read these Terms carefully before using the Services.


Dear Users,

Swedish Care Health Services Inc. (hereafter referred to “Swedish Care” or “The Company”) is a distance health service (hereafter referred to “The service”) provider established in accordance with the Regulation on the Provision of Distance Health Services issued by the Ministry of Health of the Republic of Turkey and offers you distance health services with this application ( hereafter referred to “The App” or “DoktorNow)  and website developed in line with the purpose of its establishment.

As used in these Terms and Conditions, ‘you’ or ‘users’ refers to individuals using DoktorNow, and “Caregivers” refers to individuals who may use DoktorNow to supervise or support other users.

DoktorNow mainly provides distance medical assistance services to users (hereafter referred to as “Users”). By accessing/downloading or using the App, Users agree to be bound by these terms and conditions (hereafter referred to as “Terms”) and our Privacy Policy. If Users do not agree to these Terms, they are not authorized to use this Application.




  Examination by taking your individual / family patient history (anamnesis), 

  Medical observation, follow-up and evaluation,

  Medical counseling, consultation or secondary opinion when necessary,

  Evaluation and monitoring of clinical parameters such as blood glucose and blood pressure, and treatment and medication management,

  Preventive health and psychosocial support services, 

  Necessary medical procedures to protect the health of people in endemic or epidemic outbreaks,

  Measurement and monitoring the health data of you with wearable technologies and other medical devices,

  Providing e-prescription and e-report when needed.

  Online Video Call Service

In line with the Regulation, in case of explicit consent of the parties, video or audio recording may be taken regarding the distance health service provided. Swedish Care currently does not take and store any recordings. However, when it comes to do so, we will of course priorly ask users for their consent to do that.  Thanks to an online video call, users can meet, consult, or get a second opinion from healthcare professionals. Online video calling service is a service where users can consult their health professionals about their diseases, diagnosis and treatment processes and receive consultancy on related topics. Healthcare Professionals or Caregivers make their evaluations based on information from you. For this reason, they can see during the physical examination and their diagnosis and thoughts. they may not be able to evaluate some critical points that may affect them. 

Cancellation and Change Conditions

Health professionals organize their schedule according to the demand for the service. We reserve the right to apply the cancellation and change conditions and fees to prevent them from being victimized in case of any time change, date change, cancellation, and no-shows.

User Account

Users must create an account with the Application in order to use its services. When creating an account, Users agree to provide accurate and complete information about themselves. Users are responsible for maintaining the confidentiality of their account information and are fully responsible for all activities that occur under their account.

User Profile

The App is available only for an Adult, who is over the age of what is considered a child by the relevant law (i.e. over 18 years of age in Turkey and over 16 years of age in the EU). Under no circumstances should DoktorNow be used by the individuals who are not legally recognised as adults, or considered to be children, and we will not knowingly collect personal information from any person we know to be in these age groups. If you are using DoktorNow for the benefit of a child, please do not provide information relating to the child, unless you have obtained the child’s parents’ or guardians’ consent, including their consent to our Privacy Policy. If you discover that your child has been using DoktorNow without your consent, or that someone has been using the App for or on behalf of your child without your consent, please contact us using the information below under “How to Contact Us,” and we will take reasonable steps to delete the child’s information from our active databases and the government services we integrate with, whenever technically possible and practical and also authorized by the public authorities. You may not provide access to or use DoktorNow or Content (as defined below) thereof for the benefit of third parties or make commercial use of DoktorNow or related Content, but you may use DoktorNow for your personal use subject to this Agreement. Use of and access to the App is void where prohibited. By accessing and using DoktorNow, you shall ensure that

a. Any and all registration information you submit is truthful and accurate; 

b. You will maintain the accuracy of such information; 

c. Your use of DoktorNow will comply with and does not violate any applicable law, regulation, order or guideline and 

d. You consent to receiving messages and promotional material offering in-Service purchases.

User Conduct and Responsibilities

Users agree to use DoktorNow only for lawful purposes and in a manner that does not violate the rights of or cause harm to any third party. Users are prohibited from using the App to transmit any malicious or illegal content, including but not limited to viruses, spyware, or other harmful code.

As a User, if you submit any information to us through or related to the Service or send us any business information, feedback, idea, concept or invention to us by email, you shall ensure that such information is not confidential and that you have all necessary permission to submit or otherwise make available such information.

You further agree that:

  You will not reproduce, duplicate, copy, sell, resell, or exploit the App, its Content, its software or any portion of any of the foregoing;

  You will not use the App for any purpose in violation of local, state, national or international laws;

  You will not solicit another person’s password or personal information under false pretenses;

  You will not violate the legal rights of others, including defaming, abuse, stalking or threatening users;

  You will not post or transmit any Content that is (or you reasonably believe or should reasonably believe to be) illegal, fraudulent, or unauthorized, or furthers such activity, or that involves (or you reasonably believe or should reasonably believe to involve) any stolen, illegal, counterfeit, fraudulent, pirated, or unauthorized material;

  You will not publish falsehoods or misrepresentations, including with respect to any medical or health information; and

  You will not post or transmit any Content that is (or reasonably should be understood to be) libelous, defamatory, obscene, offensive (including material promoting or glorifying hate, violence, or bigotry or otherwise inappropriate to the community ethos of the Service).

You agree not to interfere or attempt to interfere with the proper working of the Service or to disrupt the operations or violate the security of the Service. Violations of system or network operation or security may result in civil or criminal liability. We will investigate possible occurrences of such violations, and we may involve and cooperate with law enforcement authorities in prosecuting anyone involved with such violations. You agree to comply with all user responsibilities and obligations as stated in this Agreement. Non-enforcement or our failure to act with respect to a breach by you or others of this Agreement does not constitute consent or waiver, and we reserve the right to enforce such terms at our sole discretion.

Technology & Support

Swedish Care does not warrant or guarantee that DoktorNow will function with your mobile or computing device or be compatible with the hardware or software on any particular devices. Information will be transmitted over a medium that will be beyond our control and jurisdiction; multiple factors, including network availability, may affect alert or notification delivery or otherwise interfere with the operation of the App. 

We have no obligation to provide technical support or maintenance for the App.

Although we take reasonable measures to keep DoktorNow free of viruses, worms, Trojan horses or other code that contain destructive properties, we do not warrant or guarantee that files available for downloading through the Service will be free of such contaminations.

Disclaimer of Warranties

DoktorNow is provided “as is” and without warranty of any kind. The App makes no representations or warranties of any kind, express or implied, as to the operation of the Application or the information, content, materials, or products included in the Application. To the full extent permissible by law, the App disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose.

Swedish Care will investigate suspected violations of this Agreement or illegal and inappropriate behavior through the App. Please note that we will fully cooperate with any law enforcement investigation or court order ordering us or directing us to disclose the identity, behavior or activities of anyone believed to have violated this Agreement or to have engaged in illegal behavior.

You may request termination of your account at any time and for any reason and you may exercise your rights according to the General Data Protection Regulation (”GDPR”) and Turkish Personal Data Protection Law (no.6698), by sending an email to privacy@swedish.care. More information about your rights pertaining to the GDPR can be found in our Privacy Policy.

Limitation of Liability

DoktorNow will not be liable for any damages of any kind arising from the use of the Application, including but not limited to direct, indirect, incidental, punitive, and consequential damages.

Licence & Copyright Protection

The App and all its content, including but not limited to text, graphics, logos, images, audio, video, and software (collectively, the “Materials”), are protected by copyright and other intellectual property laws and are owned or controlled by Swedish Care or the party credited as the provider of the Materials. You acknowledge and agree that the Materials are made available to you as a service, and that your use of the Materials is limited by these Terms and any additional terms that apply to specific Materials.

The services and Materials may not be used, copied, reproduced, distributed, transmitted, broadcast, displayed, sold, licensed, or otherwise exploited for any other purposes without the prior written consent of Swedish Care or the respective intellectual property owners.

You may not modify, publish, transmit, participate in the transfer or sale of, create derivative works from, or in any way exploit, any of the Materials, in whole or in part, except as expressly permitted in these Terms.

To the extent not limited or restricted under any applicable copyright law or regulation, you are granted permission to temporarily download one copy of the App for personal, non-commercial use only on each mobile device that you own or control.

Modification of Terms

Swedish Care reserves the right to modify these Terms at any time. Users are responsible for regularly reviewing these Terms and any changes made to them. Continued use of the Application after any changes have been made constitutes acceptance of the revised Terms.


We accept no responsibility or liability for any material provided or posted by a user, at his sole discretion. We will make a reasonable effort to monitor and moderate the content posted by users for any obvious illegal content. If you believe that something appearing on the App infringes

any right of you, you may send us a notice requesting that it be removed, or access to it blocked. We suggest that you consult your legal advisor before filing a notice or counter-notice. Be aware that there can be substantial penalties for false claims. It is our policy to terminate the accounts of repeat infringers in appropriate circumstances. Send notices and counter-notices to privacy@swedish.care.


This Agreement is effective until terminated by either User or The Company. The User may terminate this Agreement at any time, provided that you discontinue any further use of the App. If the User violates this Agreement, our permission to use DoktorNow automatically terminates. We may, in our sole discretion, terminate this Agreement and your access to any or all of the App, at any time and for any reason, after notifying you, without penalty or liability to you or any third party. In the event of your breach of this Agreement, these actions are in addition to and not in lieu or limitation of any other right or remedy that may be available to us. Upon any termination of the Agreement by either you or us, you must promptly uninstall the App on all of your devices and destroy all materials downloaded or otherwise obtained from DoktorNow, all Documentation, and all copies of such materials and documentation. 

Governing Law

These Terms will be governed by and construed in accordance with the laws of the jurisdiction in which DoktorNow is operated, without giving effect to any principles of conflicts of law.

How to Contact Us 

If Users have any questions about these Terms or the Application, they can contact the Application’s support team via info@doktornow.com.tr or in writing and sent to the following:


Merkez Mah. Firuze Sok. DAP S Ofis, No:5 D:129 Kağıthane / İSTANBUL

These Terms constitute the entire agreement between the User and Swedish Care and supersede all prior agreements and understandings between the parties with respect to the subject matter hereof.

By using this Application, Users agree to be bound by these Terms and Conditions.